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Welcome
to Catch-A-Ride!
Catch-A-Ride,
like any other
public transportation system, is
available to individuals of all ages and
incomes, has scheduled pickup and arrival times,
and is a shared ride service; however, Catch-A-Ride
provides a more personal transportation service
because it picks up customers and delivers them
to their destinations with a curb-to-curb, door-to-door
or door-through-door type service.
Catch-A-Ride offers three types of service: Point Deviation, Rural
Route, and Catch-A-Ride Extra Service. This
system of regular routes combined with
individually scheduled service is specifically
designed to serve small towns and rural
counties.
Vehicles may make additional stops along the way, but we
will get you to your destination. Catch-A-Ride
has wheelchair accessible vehicles available
upon request. Customers are permitted to to have
an escort ride with them fare free to provide
assistance. Customers
with portable oxygen tanks, service animals, and
child safety seats are welcome.
Point
Deviation Service
Point
Deviation vehicles operate within the higher
populated areas in an established directional
route pattern with limited check point stops.
Customers are picked up at requested locations
along the route and delivered to their desired
destination within the corporate limits of the
established route. This type of system allows for a high level of spontaneity in
individual transportation plans. The Point
Deviation route offers curb-to-curb service.
Vehicles stop at the curb to pick you up
and deliver you to the curb of your destination.
Pickups along the Point Deviation route must be
requested two hours before your required pickup
time. You can also board the vehicle at any of
the check point locations without a reservation
and be transported to any destination along the
route. Vehicles are not permitted to be left
unattended.
Point
Deviation Service Locations & Hours of
Operation
Point
deviation service is available Monday-Friday in
the following areas:
Dearborn
County
: Greendale, Lawrenceburg, &
Aurora - 7:00a.m. – 6:00p.m.
Jefferson
County
:
Madison
– 7:00a.m. – 6:00p.m.
Decatur
County
:
Greensburg
– 9:00a.m. – 3:00p.m.
Rural
Route Service
For
individuals traveling outside the established
Point Deviation routes, transportation is scheduled
based on individual request.
Rural Route Service
allows for travel throughout the county and into
other counties served by Catch-A-Ride.
This service must be scheduled by noon
the day prior to the requested ride but may be
scheduled up to seven days in advance.
Some rides may require more than one day’s
notice. When scheduling your trip, please
let the Customer Service Representative know if
you will need door-to-door assistance.
Rural
Route
Service Locations & Hours of Operation
County
service is available in
Dearborn,
Decatur, Jefferson,
Jennings,
Ohio, Ripley, and
Switzerland
Counties
in
Southeast Indiana Monday-Friday from 6:00a.m.- 6:00p.m.
Catch-A-Ride
Extra
Catch-A-Ride
Extra is designed to meet the needs of
frail older adults and individuals with
disabilities that require additional assistance.
This service is not available through Point
Deviation Service and must be scheduled by noon the
day prior to the requested ride, however this
service may be
scheduled up to seven days in advance. An
eligibility screening is required prior to
scheduling a ride for this service. Drivers will provide minimal assistance such
as carrying items to and from the vehicle,
pushing wheelchairs through doors, escorting you
into the destination and announcing your arrival when necessary. The assistance is not
meant to replace personal assistant or
companion services while at their destination.
Some rides may require more than one day's notice.
Special rates have been established for this service
and the discount for individuals with disabilities
and individuals age 60 and over does not apply. This
is a shared ride service.
Catch-A-Ride
Extra Service Locations & Hours of Operation
Catch-A-Ride
Extra Service
is available in
Dearborn
,
Decatur
, Jefferson,
Jennings
,
Ohio
, Ripley, and
Switzerland
Counties
in
Southeast Indiana Monday-Friday from 6:00a.m.- 6:00p.m.
Service to Ohio and Kentucky is available call
800-330-7603 for service days.
Fair Fares
General
Fare
$1.25
– 5 miles or less, in county
$4.50
– Over 5 miles, in county
$1.00
additional charge for each county line crossed
$20.00-Ohio
or Kentucky
Discount
Fare
Available
to children under 12 years old, individuals age
60 and over with identification and individuals
with disabilities.
$0.75
– 5 miles or less, in county
$2.25
– Over 5 miles, in county
$0.50
additional charge for each county line crossed
$10.00
-Ohio or Kentucky
Individuals
with disabilities may apply for a
discount card by calling Catch-A-Ride.
Each child under 5 may ride for free per
one fare-paying adult.
Catch-A-Ride drivers are required to collect fares upon customer
boarding the vehicle.
Fares
are subject to change without notice.
How
to Catch-A-Ride
In order to
better serve you, new customers need to
register. To register, call (812)
432-3960
or toll free at 800-330-7603
and
press 1.
Please
be prepared to provide the following
information:
-
Name
- Home
address
- Mailing
address, if different from home address
- Date
of birth
- Phone
number
- If
you have special transportation needs i.e.,
wheelchair accessible vehicle
Already a customer?
To schedule a ride, call (812)
432-3960
or 800-330-7603
and
press
4.
When
requesting a ride for Point Deviation Service or
Rural Route, please be prepared to
provide the following information:
- Name
- Date
of requested ride
- Pickup
address
- Drop-off
address
- The
time you need to arrive at your destination
- Whether
a return ride is needed and request time for
return ride
- If
a wheelchair accessible vehicle is needed
- If
an escort is riding with you
If it is not possible for Catch-A-Ride to
accommodate your ride at the requested time you
may be offered an alternate time.
Customer
Tips
- Be
prepared for delays due to traffic or
inclement weather.
- Please
be ready at least 20 minutes before your
scheduled ride.
The driver is permitted to wait a
maximum of 5 minutes and may arrive up to
20 minutes prior to your scheduled pick up
time.
- If
your ride has not arrived within 20 minutes
of your scheduled pickup time, please call Catch-A-Ride.
Rules
of the Road
- No
smoking
-
No eating
or drinking
- No
open drinks or food
- Use
seat belts
- Customers
are encouraged to supply and must install
their own child safety seats
- Stay
seated while vehicle is moving
- Allow
customers to exit before boarding
- No
profane language
- Packages/carry-on
items limited to 3 grocery bags or
equivalent
- Customers
with portable oxygen tanks are welcome
- Only
service animals are permitted
Holiday
Schedule
Catch-A-Ride
does not operate on the following holidays:
- New
Year’s Day
- President’s
Day
-
Good
Friday
- Memorial
Day
- 4th
of July
- Labor
Day
- Thanksgiving
-
Day After
Thanksgiving
-
Christmas
Eve
- Christmas
Day
Cancellations
To properly cancel
a trip, customers must contact Catch-A-Ride (CAR) at
least 1 hour prior to the scheduled pick up time.
Customers who violate this standard by calling in
under 1 hour (Late Cancel) or not calling at all (No
Show) will first be warned and then suspended from
service progressively up to a year. Continued
violations may result in permanent suspension.
Suspended customers will be provided an appeal
process.
To cancel a
ride (812) 432-3960 or 800-330-7603 and be
prepared to provide the following information:
Weather Catch-A
Ride will suspend operation if roads or
conditions are deemed unsafe.
For
more information or to schedule a ride call:
(812)
432-3960
Or
800-330-7603
All
services are provided without regard to race,
age, color, religion, sex, disability, national
origin or ancestry and available to individuals
of all incomes.
This
material is available in alternate format upon
request by calling 800-330-7603.
TTY/TDD 800-743-3333
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